Why I Returned the Retina Display for a Macbook Air

PLEASE READ: I decided to give myself a fresh start. Read more about that here.

Macbook Air

Less than two weeks ago, Apple released its new 15″ Macbook Pro with Retina Display. Like everyone in the technology space, I refreshed the Apple Store page every few minutes anxiously awaiting for it to open.

And then it did, and I immediately purchased the 15″ Macbook Pro with Retina Display hoping to get my hands on it within a few days.

I read a number of reviews about it, and as an Apple snob it didn’t take much to convince me that this would become my new machine. It HAD to be better, right?

Last Wednesday it arrived early – which is typical of Apple’s delivery history. I pretty much dropped everything I was doing to dig in and get things setup.

Day 1 of having the new Macbook Pro with Retina Display

I spent the entire day installing programs, copying over iTunes music and so on. It was pretty much an obsession to get it up and running so I could get back to work. Finally, late that night I completed the mission.

On Thursday, I woke up and was ready to play with my toy and take it for a test drive. I spent a majority of the day getting things done with work, but as the day went on, things started going downhill fast.

Day 2 of having the new Macbook Pro with Retina Display

Not only was a majority of my visual experience pixelated, I also began to realize just how heavy it was compared to the 13″ Macbook Air. You see, I’ve been working exclusively on the Air for well over a year, and really began to like it.

What I really wanted Apple to do is release a 15″ Macbook Air with Retina Display, and I tried to convince myself that the visual appeal of the Retina Display would outweigh the weight of the 15″ Macbook Pro.

I knew I had reached the point of no return after I went on a Starbucks run and was unable to walk upstairs with my latte in one hand and the computer in the other.

That’s when I new I really missed the portability of the 13″ Macbook Air.

For those of you coming from a 17″ Macbook Pro (I’m looking at you Brian Clark), you might think the new 15″ Pro is light as a feather. And comparatively speaking it probably is.

So I decided to sleep on it, to see if I’d wake up on Friday and feel differently.

Day 3 of having the new Macbook Pro with Retina Display

Yeah, can you tell I was missing my 13″ Macbook Air? Then there was this:

And not much later that morning it went up for sale:

But not too long afterwards, I called Apple and there was good news:

An hour later, here’s what I had to say:

Then all became good in the world again:

Ok, so that was quite a stream of tweets that I placed here in the post, but I thought it might be helpful for you to fully understand what I went through this past week.

And apparently I’m not the only one who struggled with this:

Don’t get me wrong here, as I really believe that the 15″ Macbook Pro with Retina Display is an incredibly awesome machine. And for most people, it’s perfect for what they want to do. So go out and buy one – I’m not telling you otherwise.

The Moral of the Story

For me, I realized (the hard way) just how much I love the size and experience of using something so lightweight like the 13″ Macbook Air.

It’s those “don’t know what you got ’til it’s gone” and “the grass isn’t always greener on the other side” lessons that I (re)learned through this experience.

Aside from the frustration of having to install two new machines within a few days of each other, I was floored with the way Apple handled this from a customer service perspective.

Here’s what I had to say right after I left the store:

It was amazing just how easy it was for me to resolve the situation. The Apple rep on the phone answered my questions about their return and refund policy very confidently, and the rep in the store was a pleasure to work with.

He called it “buyer’s remorse” when entering it into his system, and I literally spent less than 10 minutes inside the store when I exchanged it.

So I’m typing out this blog post from my new 13″ Macbook Air and am as happy as can be. Not only do I have my “baby” back, I gave them another sale.

I also feel really good about the type of company that Apple is. In my experiences, they have always done the right thing.

Steve would be proud.

Apple and the new 15″ Macbook Pro with Retina Display

Now it’s time to talk about the company that makes our lives so enjoyable – from the iPhone to the iPad to the Macbook line of computers.

So who’s purchased the new 15″ Macbook Pro with Retina Display? What are your thoughts about it?

Do you like it, or are you like me, and can’t wait (if it ever happens) for a 15″ Macbook Air with Retina Display to come out?

Let’s talk about it in the comments below.